DO YOU SHIP EVERYWHERE INSIDE AUSTRALIA?

Yes! we currently ship everywhere inside Australia, apart from the Christmas and the Cocos (Keeling) Islands.

DO WE OFFER EXPRESS POSTAGE?

Yes, we do! Please contact submit an enquiry for costs and an estimate of shipping times and prices to your postcode.

CAN I PICK UP MY ITEMS IN STORE?

Unfortunately, we do not yet offer a pickup in-store option as we source items from a variety of stores and warehouses and your ordered items may not be available in every store.

ARE YOUR DELIVERIES INSURED AND SIGNED FOR?

Yes! we guarantee and insure all of our deliveries! All deliveries must be signed for on delivery. If your order arrives damaged or is lost in transit, please please submit an enquiry.

Payments

ARE YOUR PAYMENTS SECURE?

Yes! You can use your credit card safely with the convenience and security of a fully-secured connection, through either PayPal or Securepay. ZipPay uses SSL encryption and 2-factor authentication on all purchases.

DO YOU OFFER LAYBY?

Unfortunately, we do not offer Lay-By for online goods. We do however offer ZipPay as a payment option online, so you can pay in instalments. You can find more information about ZipPay here https://zip.co/

CAN I USE MY IN-STORE VOUCHER ONLINE?

If you would like to use your In-store voucher for an online purchase, please submit an enquiry so we can exchange this for you. Unfortunately, in-store vouchers cannot be used directly on the website without our assistance.

HOW DO I PAY WITH ZIPPAY?

Paying with ZipPay is simple. At the checkout screen choose ZipPay as the payment method this will take you to a new screen where you log in or sign up to a ZipPay Account. You then simply follow the prompts and confirm the payment. ZipPay can also be used for in-store purchases (up to a certain amount).

Unfortunately, we can’t process ZipPay payments over the phone for supplier backorders or for partial payments.

HOW DO I PAY WITH AFTERPAY?

Paying with afterpay, at the point of checkout select afterpay as payment type and it will take you to the afterpay portal, follow the prompts and confirm the payment.