DO WE OFFER EXPRESS POSTAGE?

Yes, we do! Please contact submit an enquiry for costs and an estimate of shipping times and prices to your postcode.

CAN I PICK UP MY ITEMS IN STORE?

Unfortunately, we do not yet offer a pickup in-store option as we source items from a variety of stores and warehouses and your ordered items may not be available in every store.

ARE YOUR DELIVERIES INSURED AND SIGNED FOR?

Yes! we guarantee and insure all of our deliveries! All deliveries must be signed for on delivery. If your order arrives damaged or is lost in transit, please please submit an enquiry.

Our COVID-19 Response

Q: DO YOU SHIP EVERYWHERE INSIDE AUSTRALIA?

Yes! we currently ship everywhere inside Australia, apart from the Christmas and the Cocos (Keeling) Islands.

Dear valued customers and members of our community

For 35 years now, Harley-Heaven has been proudly providing everything for the ride, ensuring our customers enjoy their passion and lifestyles. As COVID-19 continues to evolve in Australia, we would like to continue to adapt and address our staff and customers on the precautions we are taking to prevent the spread of COVID-19.

The safety and wellbeing of our staff and customers is our main priority during this time. As such, we have implemented the following procedures:

Strict sanitising of all surfaces. Door handles, phones and computers are sanitised and disinfected every hour on the hour.
All debit machines will be disinfected after each customer and throughout the day.
Parts Pickup: If any customer does not feel comfortable coming into Harley-Heaven to pick up their parts or accessories give us a call, and we can meet you outside at your vehicle.
Helmets: All helmets will be sanitised and sprayed with disinfectant before being placed back on the shelf for display.
Service Drop off: If a customer prefers not to come inside, call us, we can go outside to meet them, and receive the bike without direct contact and using relative hygiene and sanitisation methods (Gloves and cleaning of grips)
We have also implemented a zero tolerance to hoarding, mass or bulk buying. Consumables such as oil and filters will be accessible to our customers at all times.

We are doing our best to ensure the safety of our customers and staff in these difficult times. So you can rest assured that you can shop and enjoy the Harley-Heaven experience knowing that you are in a safe and hygienic environment.

Online Shopping
Our online team have received additional resources to ensure that our customers who shop online will continue to experience exceptional customer service. We offer free delivery on all orders over $99 within Australia as standard. Visit harleyheaven.com.au and get everything for the ride delivered.

For assistance in placing online orders, please email online@harleyheaven.com.au

Please speak to one of our stores regarding phone orders
Adelaide: 08 8233 4833
Dandenong: 03 9791 7722
Melbourne: 03 9348 6560
Ringwood: 03 8870 1370
Sydney: 02 9317 8777
Western Sydney: 02 9621 7776

Please do not hesitate to call us with ANY concerns or questions you may have.

We have been in business for 35 years now, and that is due to our excellent staff, amazing customers, the best and biggest range of products and we all share a passion for Motorcycling. Together, with a flexible, conscientious and a smart approach, we will continue doing business and keep you enjoying the ride because in challenging times like now, it can become even more critical to our wellbeing.

Staying connected to the things that make us feel good is now more crucial than ever.
Follow us on Instagram at @harley_heaven
Find us on Facebook @HarleyHeavenAu

Paul Chiodo

Managing Director

Darren Munro

Finance Director

Online FAQ's Relating to the Coronavirus

Shipping and Orders

Returns and Exchanges

Other Questions

Shipping and Orders

DO YOU SHIP EVERYWHERE INSIDE AUSTRALIA?
We are currently still shipping to everywhere inside Australia, apart from the Christmas and the Cocos (Keeling) Islands.

WILL MY ORDER TAKE LONGER TO RECEIVE?
We try to ship all orders as soon as possible. We aim to have all orders leave our warehouse and on their way to you within 2-5 business days after your order is placed. Currently, all orders are leaving our warehouse within 2-5 business days from the date of the order. Shipping time depends on your location and if any delays are incurred by the carrier.

I HAVE NOT RECEIVED MY ORDER YET, WHAT DO I DO?
Sometimes we source stock from multiple stores and warehouses it can take a few business days to compile your order. If it has been 5 or more business days, since you placed your order, then please CONTACT US if you have not received your tracking details so we can investigate this further for you.

If you have received your tracking details and your order is taking longer than expected to be delivered, we would suggest calling the courier that is delivering your order and quote your tracking number. If they are unable to provide you with a suitable response or information on your delivery then please CONTACT US so we can follow this up for you. Our priority is to get your order to you as quickly as possible.

WILL DELIVERIES BE SIGNED FOR?
The safety of our partners and customers is our priority. As the cases of COVID-19 increase, to limit contact when delivering orders, all carriers have now defaulted deliveries to Authority to Leave where possible and will not be requesting a physical signature from the receiver.

How will the delivery work?

The driver will knock or ring the bell, place the goods on the ground and step away.
If the receiver is at the delivery address, the driver will have the authority to note the full name of the receiver instead of obtaining a physical signature.
If the delivery address is unattended and the driver considers there to be a safe area to leave the goods, Authority to Leave will be followed and no name obtained.

Once the goods are left in a safe area, delivery drivers will do their best to make a note of the location or take a picture as proof of delivery.

If your order arrives damaged or is lost in transit, please CONTACT US.

For the latest information from our carriers regarding the effects of the Coronavirus on shipping please visit the links below:

Australia Post
https://auspost.com.au/about-us/news-media/important-updates/coronavirus

StarTrack Express
https://startrack.com.au/alerts

Returns and Exchanges

WILL MY RETURN OR EXCHANGE BE DELAYED

Currently, we are experiencing no delays in processing returns or exchanges.

THE ITEM I PURCHASED DOES NOT FIT, HOW DO I EXCHANGE IT?

Please see our returns and exchanges page here: RETURNS AND EXCHANGES

CAN I EXCHANGE OR RETURN MY ONLINE ORDER INSTORE?

We recommend returning items ordered online back via postage to our main warehouse. Please CONTACT US if you would like to return your items. We can organize for your items to be accepted in-store, but they will NOT be able to issue a refund instore under any circumstance and will return your items back to the online warehouse for processing. If you find a product you would like at the same or higher price in-store, they may be able to exchange it for you. Please CONTACT US before attempting to return goods in-store, so we can work out a solution for you.

More information can be found here RETURNS AND EXCHANGES