Online Returns

60 Day Returns* – COVID-19 new rules apply

Returns:

Due to the Covid-19 situation - all returns will be quarantined for 7 days and then cleaned, before being processed by our returns team.

After the 7 days, your returned item/s will be processed for a refund. If your refund is approved, funds will be returned to your original payment method. This can take up to 2 business days after approval to process back to your account.

We are temporarily not able to exchange items for different sizes. If you would like a different size of an item you have purchased, we would suggest returning your item and then purchasing the new item you like via our website. We will then process your returned item for a refund after it has been returned and quarantined for 7 days.

 

Follow the easy steps below to return any items:

 

 

 Purchase a return label here:

(If your goods are damaged please email: online@harleyheaven.com.au so we can send you a free label)

 

  

 

Returns terms and conditions:

*The item must be in the condition sold to you, un-used and with tags attached (where applicable). Item/s for exchange must be brand new, never-installed/used, and with full undamaged packaging. Please do not place return labels directly onto the manufacturer’s original packaging.

Special ordered items:
A special order is defined as an order of a product that is not visible on our website and not part of our standard product catalogue. Special ordered spare parts, and/or electronics, cannot be returned unless faulty or not-as-described (no return due to change of mind, wrong fitment or incorrect installation).

Please see the list below for things to avoid to ensure your return is accepted:
• Please do not place return label directly onto the manufacturer’s original packaging.
• When trying on boots, please do not stand on your foot pegs as some sharp pegs can mark/damage boot soles, and your return/exchange might not be accepted.
• Please ensure all returned apparel items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty).
• Due to health & hygiene regulations, we are unable to accept returns on any undergarments unless faulty.

Some items cannot be returned unless faulty or not-as-described (no returns on these items due to change of mind, wrong fitment or incorrect installation) these include special ordered spare parts not on our website and electronics

Any return that is not in an acceptable condition will be sent back at the expense of the customer. Please ensure all items are in a new & resaleable condition to avoid your return being rejected.

 

Faulty Items

Please contact The Online Team via email at: online@harleyheaven.com.au before sending back any faulty items to be refunded, repaired or replaced. If you choose to email our team regarding faulty products please attached images of the fault so our team can assess the item before an RA is approved.

If the item is deemed to be faulty, a pre-paid freight return label will be sent to cover the freight costs of the return. Faulty items may be returned outside of the regular returns time frames providing the item is still under warranty. Please contact our friendly customer service for warranty periods.

We try to process all returns within 5 business day of receiving, but at times this may take longer. If a refund is approved, the amount will be refunded back to your original payment method. This can take up to 2 business days after the approval to process back to your account.

Please note, some faults must be approved by the manufacturer before a refund or replacement can be issued. In this case, we will keep you informed on a regular basis via email updates.